An Outsourcing Strategy for Customer Service in Prayer

Not long ago, a friend from Atlanta, Guy Pujol, passed on a bit of information:

I just learned the funniest thing from a friend employed at a call center handling the customer service calls for AT&T, Verizon, and other major companies: they also handle the prayer request lines for TD Jakes, Eddie Long, and Creflo Dollar! If you call those toll-free televangelistic numbers, you aren't talking to someone with that ministry; you're talking to an outsourced employee reading a script off a computer.

It's a little disorienting. When we call for assistance or service with a business, we still think of it as calling that business. Slowly, many of us have become aware that service calls to outsourced call centers mean that we may not be talking with someone who works directly for the company we are trying to reach. Call centers are a business unto themselves, and they don't necessarily have specific people assigned only to AT&T, Chevrolet, Sony, or Exxon.

What Guy has pointed out that many of us have not thought about is that a person in a call center responds to the caller by following a script on a computer screen. That computer screen can give a script for computer problems, auto warranty information, cell phone plans, airline reservations, credit applications, or an almost infinite number of products and topics. It is not an idea that I have really gotten used to.

So it is shocking at first to consider the notion that Creflo Dollar has outsourced his call center to people who may be selling a phone package to one caller then making a pitch to someone needing prayer. It's shocking until we realize that such ministries have long ago left being modeled around theological convictions about the church. They have come under the discipline of the market and adopted the rationality of corporate finance. Therefore, efficiency of processing the paying customers is far more important that sincere and caring listeners for people needing prayer.

The scales of unbridled capitalism blind us so often to the distortions and corruptions of what goes by the name of church in our time. Apparently the fourfold ministry should be revised: some are CEOs, some profiteers, some entrepreneurs, some passers and teasers.

Bailout 15: The Myth of the American Free Market

Dean Baker hit a homerun today when commenting on the constant claims that the U. S. free market is endangered by government intervention. He points out that the market is not free. It is structured in a way that money is transferred regularly from some to others.

American Style Capitalism: Tax Joe the Plumber to Give Handouts to Robert Rubin

The media are busy perpetuating a myth that the United States has been a beacon of "free market" capitalism. This is a lie. The United States never had free market capitalism and certainly the system in place over the last three decades hardly qualifies.

The U.S. put in place policies designed to transfer income from the poor and middle class to the wealthy. This is most evident now with the hundreds of billions of dollars being spent bailing out the banks. For the last three decades, the banks and their top executives, made vast fortunes using a free government insurance policy called "too big to fail," under which bond holders and other creditors could lend money to the banks knowing that the government would honor their debts if they ever got into trouble.

It is an outright lie to call this a "free market." This is a huge government handout. This insurance policy is enormously valuable and the banks did not have to pay a penny for it. The banks are ardent opponents of free market capitalism. None of them have advocated that they be allowed to collapse.

So, the issue over different types of capitalism that is coming up at the G-20 summit is whether the government exists primarily to redistribute money to the wealthy or to serve some other social end.